CHECK FOR RECENT UPDATES/NEWS etc. at bottom of this page
ALL INFORMATION CONTAINED IN THIS WEBSITE IS FOR
THE USE OF OUR SUPPORTED CUSTOMERS ONLY
If you are not one of our customers, this information might not be relevant or accurate for you!

Supporting your Dialup, ADSL, VDSL, Cable TV, ISDN & Wireless Internet Connections

We are open on: Sunday-2p-8p     Saturday 10a-6p     Monday-Friday 8a-10p 
Because we monitor Cable Television systems our phone is answered almost 24/7
HOWEVER, the answering service is not able to answer internet related questions. 
Please call during our open hours for internet connectivity help.

1. Free and Recomended ANTI-SPYWARE Programs
AD-AWARE     SPYBOT
Microsoft Antispyware
Note: requires a valid/paid for copy of windows

2. News - Tips - Advice
Free Virus software
http://free.grisoft.com/doc/1
  http://housecall.trendmicro.com/
(requires you to be on line)

Looking for something?
Search Engines

What software to use?
Here's our picks

Got a question? 
Browse our FAQ!! 

Trouble Connecting? 
Read our tips for connecting

Internet Terms Explained

Customer Comments
Ad-aware Information News - Blaster worm fix
Quick Solutions  

Call for help
Our Internet Service Providers
phone numbers/addresses

 Email Us best to call the help desk number your ISP has provided.  We will respond here as we have time availability

 

HelpDeskGuys.com IS A COMPANY

Please Note: HelpDeskGuys.com is staffed by actual human beings (AHB), all with I.Q.'s in the positive range (mostly).  We strive to answer your questions and get your computers back on line and make your internet access enjoyable and problem free.  We're not perfect, but we try.  If you have a problem or concern with your help desk call, or if we simply made a mistake, please feel free to call the toll free number that your internet service provider has given you, where an AHB will answer the phone and put you in touch with the proper AHB (namely, the boss HelpDeskGuy) to resolve the problem (you can also email the boss HelpDeskGuy an AHB at problems@helpdeskguys.com ). If that does not resolve your problem, please call your Internet Service Provider.  They'll need to know the time of your call to the Help Desk Guys, and who you talked to.   Most calls are recorded!

Mon-Fri 8a-10p     Saturday  10a-6p    Sunday   2p-8p

 3. REMEMBER IF YOUR EMAIL PROGRAM SHOULD FAIL IN ANY WAY, YOU CAN ALWAYS CHECK YOUR EMAIL AT  HTTP://WEBMAIL.RRV.NET  This also works if you have your own private domain if the email is hosted at any of our client companies.  Remember you must put in your entire email address including the @XXX.net or .com.  And the fields are case sensitive:  "joe" and "JOE" and "Joe" are different passwords.  Checking your email on the webmail system will NOT delete any messages that you look at, so you will still receive those emails when you get your regular email program working.   REMEMBER WE ENCOURAGE you to use the latest version of Microsoft email programs for you email gathering.  It's the fastest way we can get you back to a working situation.